Professional Boundaries

As a licensed professional I will do all I can to make my clients feel comfortable and safe. In return I expect my clients to do the same for me. Any occurrence that I deem inappropriate or that crosses a boundary will end the appointment immediately - no exceptions. Additionally, I reserve the right to charge for the full amount of the original service.

Cancellation Policy

To avoid being charged a fee, all cancellations/rebookings must be communicated no less than 24 hours before your appointment date. Clients can cancel, reschedule, or modify their appointment through the Square booking app up to 24 hours before their appointment time. Any cancellation less than 24 hours client must contact the business directly.

Appointments cancelled less than 24 hours and up to 2 hours before the scheduled appointment time will be charged a fee equal to 50% of the full price of each service booked.

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Appointments cancelled less than 2 hours before the scheduled appointment time will be charged for the full price of each service booked.

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If a cancellation fee needs to be charged and no credit card is on file, the client will be invoiced for the fee amount due and will not be allowed to rebook until said invoice is paid.

No-Call/No-Show Policy

In the event of a no-call/no-show appointment, the client will be charged the full price of each booked service.

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The business will wait up to 15 minutes past the scheduled appointment time before processing payment.

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Since ample effort is made to remind the client in the days leading up to their appointment, the business is not required to reach out to the client if they have not arrived for their appointment at the designated start time.

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If a no-call/no-show charge is to be made and no credit card is on file, the client will be invoiced for the fee amount due and will not be allowed to rebook until said invoice is paid.

Refunds

In the event that a cancellation fee or a no-call/no-show fee is charged and the business decides the circumstances call for it, a refund for either a portion of the fee or the full charge can be provided. All refunds can take up to 7 business days to appear on the clients card once processed.

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No refunds will be given for services completed.

Late Policy

If a client is late to their appointment, Malec Body Therapy reserves the right to shorten the session based on the needs of the day's schedule. In most cases, any client arriving more than 15 minutes late will result in shortened time, and any client arriving more than 30 minutes late may result in not receiving any services. Any action taken will be communicated to the client, and the client will still be expected to pay full price.